Frequently Asked Questions (FAQs)
1. Are fabric details clearly mentioned for every saree?
Yes. At Ishaana Ethnics, we believe in complete transparency. The fabric details of every saree are clearly mentioned on the respective product page, so you know exactly what you are purchasing. We encourage you to review the product details before placing your order.
2. Do your sarees come with a blouse piece?
Most of our sarees come with a blouse piece. Please check the individual product page for details about the blouse piece included with the saree, as this may vary depending on the design.
3. Can you help me choose the right saree?
Absolutely! If you need help selecting a saree based on your occasion, colour preference, style or budget, we'd be happy to assist you. Simply message us through the chat option on our website, and we'll help you shortlist suitable options from our collection.
4. How can I buy sarees online from Ishaana Ethnics?
You can shop directly from our website by browsing our collections, selecting the saree you love and completing your purchase through our secure checkout. If you need any assistance before placing your order, simply message us through the chat option on our website.
5. Do you deliver sarees across India?
Yes. Ishaana Ethnics delivers sarees across India, subject to serviceability at your delivery location.
6. Do you offer free shipping across India?
Yes! We offer free shipping across India with no minimum order value required.
7. How long does delivery take?
Orders are processed and dispatched within 1 - 3 business days. Estimated delivery timelines are:
- Metro cities: 3 - 5 business days
- Non-metro locations: 4 - 7 business days
- Remote locations: 10 - 12 business days
Delivery timelines may occasionally vary due to unforeseen logistical circumstances.
8. What payment methods do you accept?
We offer secure online payment options through our payment gateway. The available payment methods will be displayed at checkout when you place your order.
9. Do you offer Cash on Delivery (COD)?
At present, we accept prepaid orders only and do not offer Cash on Delivery (COD). We are working on introducing additional payment options in the future to make your shopping experience more convenient.
10. How should I care for my saree?
Care instructions may vary depending on the fabric and weave of the saree. Please refer to the Wash Care information provided on the individual product page to help maintain the beauty and quality of your saree.
11. Will the actual saree colour look exactly like the website photographs?
We make every effort to represent the colours of our sarees as accurately as possible. However, slight variations may occur due to lighting during photography and differences in individual screen or device settings.
12. What is your return and exchange policy?
We do not accept returns or exchanges based on dislike, change of mind or personal preference. However, if you receive a defective, damaged or incorrect item, please notify us within 48 hours of delivery at support@ishaanaethnics.com. The request must meet the eligibility conditions outlined in our Returns & Exchange Policy, including providing a continuous, unedited unboxing video.
We recommend reviewing the complete Returns & Exchange Policy before placing your order.
13. What should I do if I receive a damaged, defective or incorrect product?
Please contact us within 48 hours of delivery at support@ishaanaethnics.com, mentioning your Order ID and details of the issue. You must also provide a continuous, unedited unboxing video that clearly shows the parcel being opened and the product being checked.
Once the issue is verified, we will assist you with an eligible exchange, alternate item, store credit or refund, as applicable under our Returns & Exchange Policy.